Business Transformation

Transformation demands the optimization of current operations and enabling technologies to foster sustained value creation. True operational excellence extends to updated operating models and new ways of working and interacting with patients and stakeholders that will support the future of patient care and operations. Our experts provide the tools, training, expertise and dedicated commitment to re-energize organizational culture and foster long-term financial strength.

Services include:

• EBITDA improvement and financial sustainability
• Patient access and experience optimization
• Technology optimization and new technology strategies and selection
• Visualizations, dashboards and analytics
• FDA and regulatory milestone acceleration
• Finance and FP&A optimization
• Optimization of clinical processes, safety and quality
• Clinical model redesign

In today’s rapidly evolving health landscape, digital capabilities must address challenges faced by consumers, clinicians, employees and health organizations. FTI Consulting integrates consumer experience, data strategies and technology into healthcare operations. We help healthcare organizations grow, deliver exceptional experiences and meet evolving consumer demands through innovative digital solutions.

Services include:

• Digital Health Maturity
• Consumer Experience Strategies
• Commercialization of Digital Products
• Technology Strategies
• AI & Data Transformation
• Centers of Excellence: Innovation, Automation & AI
• Transformation Management Office

FTI Consulting is a market and thought leader in revenue cycle optimization and performance improvement with a people, process and technology approach. We work collaboratively with our client partners to develop customized strategies based on leading practice tools, solutions and initiatives.

Services include:

• End-to-end or targeted assessments and performance improvement
• Operating model redesign and optimization
• Outsourcing/vendor selection and management
• Denials management
• Revenue integrity (i.e., charge capture, CDM management, defensible pricing)
• Patient engagement strategies
• Managed services – Revenue cycle with third-party accounts receivable (“A/R”) remediation

Our experts bring a wide range of diverse experiences supporting clients in provider services and life sciences. We are experts at streamlining end-to-end supply chain processes, optimizing operational execution practices and improving financial implications. We employe a pragmatic approach to help drive efficiency and cost savings through tailored strategies, process designs, operational assessment and analytics, and technology improvements.

Provider services include:

• Supply chain efficiency evaluation and technology review
• Physician preference item (“PPI”) strategy review
• Policy, process and internal control review (sourcing, contract and inventory management, discretionary spend)
• GPO evaluation

Life Sciences services include:

• Accelerated start-up and rapid commercialization
• End-to-end assessment, analytics, design and activation
• Operational transformation strategy and organizational governance design
• Tactical supply chain improvement initiative implementations

FTI Consulting brings a wholistic approach to workforce management, enabling lean operations that provide high-quality care delivery. We assist healthcare and life sciences organizations in optimizing their workforce deployment to enhance operational efficiency and maintain quality care, products or services within tight financial constraints. Our experts partner with clients to create nimble, responsive, competent and efficient staffing plans and processes.

Services include optimization of:

• Workforce analytics and labor productivity
• Benchmarking against industry standards
• Collaboration with human capital management (“HCM”) technology partners
• Deployment of insourced and outsourced staff
• Process and Workflow redesign
• Span of control and organization design
• Benefits offerings
• Budget and Workforce program planning
• Leadership coaching and development

Our team focuses on proven, high-impact activities across the patient care continuum to improve clinical outcomes, operational performance and patient experience. We partner with clients to improve staff engagement and retention, maximize revenue and reimbursement, and ensure the delivery of safe, high-quality patient care.

Services include optimization of:

• Physician enterprise
• Provider compensation and productivity
• Patient and provider access
• Clinical care, staffing plan and care delivery models
• Case management models and care coordination
• Capacity management, patient throughput and length of stay (“LOS”)
• Perioperative services and anesthesia care
• Emergency Department operations

We specialize in guiding the necessary strategy and operational changes for clients to successfully navigate the evolving landscape of value-based healthcare. Our comprehensive health services cater to stakeholders across the managed-care spectrum, supporting health plans, primary care providers, specialty groups and third-party service providers in achieving their goals.

Services include:

• Clinical and service integration: provider engagement, population health, provider network Management
• Operations: member engagement, risk adjustment and quality, analytics and technology
• Financial performance and risk management: actuarial services, risk models and strategy, compliance